Kuzen Secures ¥1.63 Billion in Series B Funding
Kuzen, the platform specializing in maximizing results from LINE official accounts through its expertise in data, AI, and operations, has successfully raised ¥1.63 billion in a Series B funding round. The announcement was made on July 15, 2026, highlighting the company's continued growth and innovation in the field of customer communication automation.
Investors Involved
The Series B round was led by J-Growth (RJ Value Plus No.1 Investment Business Limited Partnership). Other notable participants in the round included Sumisho Venture Partners, The University of Tokyo Edge Capital Partners (UTEC No.6 Investment Business Limited Partnership), Nippon Venture Capital (NVCC No.10 Investment Business Limited Partnership), NCB Venture Capital (NCB Venture No.2 Investment Business Limited Partnership), Saigin Capital & Consulting (Saigin Venture Capital Investment Business Limited Partnership No.6), and IK Holdings.
Platform Capabilities and Client Impact
Kuzen operates a dialogue data utilization platform that automates customer interactions by harnessing dialogue data. The platform efficiently manages communications across multiple channels such as LINE, email, and SMS. Utilizing the KUZEN Data Platform, the company aggregates data related to customer attributes, behaviors, and purchases, which is then analyzed with AI to determine the most effective communication strategies. The platform supports integration with external CRMs like kintone and Salesforce, and has been adopted by over 700 companies. An example of its impact includes reducing back-office inquiry response times by 2,199 hours annually for clients like LIFULL.
Strategic Use of Funds
The funds from this round will be directed towards enhancing AI agent functions and further developing the product's capabilities, including multi-channel support. Kuzen also plans to accelerate its international expansion and pursue strategic mergers and acquisitions. The company is committed to evolving its offerings by strengthening the KUZEN Data Platform, advancing personalization features with generative AI, and expanding its multi-channel capabilities, particularly leveraging its expertise with LINE.
Conclusion
With this significant influx of capital, Kuzen is poised to make substantial advancements in its AI-driven communication solutions and expand its reach beyond Japan. This funding round marks a pivotal step in the company's mission to optimize customer interactions through innovative technology.